Product and Support Model
Aug 26, 2026
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Product and Support Model
Licensing Overview
dPanel is distributed as a source‑available product under the MIT License. Two main editions:
- Community Edition – free, fully functional, ideal for hobbyists and small businesses.
- Enterprise Edition – paid, includes additional modules, priority support, and compliance features.
Subscription Plans
| Plan | Price | Included Features |
|---|---|---|
| Basic | $0 | Community Edition, community support |
| Standard | $49/month | Enterprise Edition, email support, 24/7 uptime SLA |
| Premium | $149/month | Enterprise Edition, phone support, dedicated account manager, 99.9% SLA |
Support Channels
- Community Forum – public discussion, Q&A, and shared scripts.
- Knowledge Base – searchable articles, tutorials, and best‑practice guides.
- Ticket System – for paid plans, with priority routing.
- Live Chat – available for Premium plan subscribers.
SLAs and Response Times
Plan | Response Time | Resolution Time
------------------------------------------
Standard | 4 hours | 48 hours
Premium | 1 hour | 24 hours
Getting Started with Support
- Visit the support portal.
- Create a ticket and attach logs.
- For urgent issues, use the phone number listed in your plan details.
Community Contributions
- Submit patches via GitHub pull requests.
- Participate in the annual dPanel Summit.
- Earn badges for active contributors.
Contact & Feedback
For product feedback, use the feedback form. For bug reports, open an issue on GitHub.