Self‑Service vs Supported Users

What is a Self‑Service User?

• A user who can manage their own services (domains, databases, files) without admin intervention.
• Limited to a single account or a set of resources.
• Ideal for developers, freelancers, or clients.

What is a Supported User?

• A user who requires assistance from a support team or system administrator.
• Can request changes, but cannot directly modify critical settings.
• Often used for end‑users or customers who need help.

Creating Users in dPanel

# Create a Self‑Service user
dpanel user create --type selfservice --username alice --email alice@example.com

# Create a Supported user
dpanel user create --type supported --username bob --email bob@example.com

Permission Matrix

Best Practices

• Use Self‑Service for trusted developers who need quick access.
• Use Supported for customers who prefer help and oversight.
• Regularly audit permissions and remove unused accounts.

FAQ

• Can a Self‑Service user become a Supported user? Yes, change the type via the admin panel or CLI.
• Do Supported users have the same login credentials? They share the same authentication system but have restricted capabilities.